FAQ

SHIPPING & DELIVERY

We deliver to all countries within the EU and Andorra, Liechtenstein, Norway and Switzerland for free.

 

Andorra, Austria, Belgium, Denmark, France (excluding overseas territories), Germany, Luxembourg, Netherlands, United Kingdom, Slovenia, Sweden, Switzerland.

Estimated delivery within :2-5 working days

Bulgaria, Cyprus, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Latvia, Malta, Norway, Poland, Portugal, Romania, Slovakia, Spain.

Estimated delivery within 3-7 working days

 

EASY RETURNS

All purchases made at ONDETO.COM can be exchanged or refunded by return post. Visit our Refund and Exchange page for more information.

 

MONEY BACK GUARANTEE

All purchases made at ONDETO.COM can be exchanged or refunded by return post. Visit our Refund and Exchange page for more information.

 

100% SECURE ORDERING 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

PRIVACY POLICY

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or forward this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

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© 2019 by ONDETO.COM.

contact(at)ondeto.com